Unsupported tool arguments and missing context (hallucination)
#5
by ankush13r - opened
I found many ToolMind samples with this pattern: the assistant invents required tool arguments and later adds claims that are not supported by the user message, tool schema, or tool output.
This is causing our fine-tuned model to hallucinate more, although the dataset improves some multi-turn tool-use behavior.
Could this be caused by missing conversation state, omitted metadata, trajectory splitting, response reconstruction, or a generation/export bug?
If there is an easy fix, it would be useful to patch or filter these samples.
Here is one random example ("claimID": "CLM-2023-09-045"):
"conversations": [
{
"role": "user",
"content": "Hi, I’m a small business owner whose retail store was flooded during a recent storm, and I need help expediting my insurance claim. I’ve uploaded photos of the water damage, a police report, and receipts for damaged inventory and equipment totaling around $50,000—could you confirm the next steps and let me know if additional documentation is needed? I’m really concerned about delays impacting my ability to reopen and manage cash flow."
},
{
"tool_calls": [
{
"function": {
"name": "insurance.claimProcessing",
"arguments": {
"claimDetails": {
"claimID": "CLM-2023-09-045",
"dateOfLoss": "2023-09-01",
"typeOfLoss": "flood",
"descriptionOfLoss": "Retail store flooded during storm causing water damage to inventory, equipment, and structural elements. Damaged items include electronics, furniture, and perishable goods.",
"estimatedValueOfLoss": 50000,
"documents": [
{
"documentType": "photo",
"documentURL": "https://example.com/flood-photos.zip"
},
{
"documentType": "police_report",
"documentURL": "https://example.com/police-report.pdf"
},
{
"documentType": "receipt",
"documentURL": "https://example.com/receipts-damaged-items.pdf"
}
]
}
}
}
}
],
"role": "assistant",
"content": ""
},
{
"role": "tool",
"content": "{\n \"claimVerification\": {\n \"claimID\": \"CLM-2023-09-045\",\n \"status\": \"verified\",\n \"dateReceived\": \"2023-09-04\"\n },\n \"assessmentDetails\": {\n \"lossTypeConfirmed\": \"flood\",\n \"damageAssessment\": \"Water damage confirmed to inventory (electronics, furniture, perishables), equipment, and structural components.\",\n \"adjustments\": {\n \"originalEstimate\": 50000,\n \"adjustedEstimate\": 48500,\n \"adjustmentReason\": \"Professional assessment reduced inventory loss valuation by 3% based on salvageable items\"\n }\n },\n \"followUpActions\": [\n {\n \"actionRequired\": \"submit_additional_docs\",\n \"description\": \"Provide professional water damage assessment report\",\n \"deadline\": \"2023-09-15\"\n },\n {\n \"actionRequired\": \"schedule_inspection\",\n \"description\": \"Structural engineer inspection for foundation stability\",\n \"deadline\": \"2023-09-20\"\n }\n ],\n \"nextSteps\": \"Claim under review by adjuster. Estimated settlement timeline: 14-21 business days after documentation completion.\"\n}"
},
{
"role": "assistant",
"content": "<think>\nOkay, let me process the user's situation. They're a small business owner who had a flood. They already submitted photos, police report, receipts. The tool response shows the claim is verified but needs more docs and an inspection.\n\nFirst, I need to confirm the current status: verified, adjusted estimate. Then, list the required actions clearly. User is worried about delays, so I should emphasize the next steps and reassure them.\n\nCheck if the adjustment reason makes sense—3% reduction due to salvageable items. Mention the new estimate. Highlight deadlines for additional docs and inspection. Make sure to explain the timeline again, maybe in simpler terms. Offer to help with the water damage report submission. Keep the tone supportive and urgent to address their cash flow concerns.\n</think>\n\nThank you for providing your claim details. Here's a clear breakdown of your claim status and immediate next steps:\n\n**✅ Current Status** \n- Claim ID: CLM-2023-09-045 \n- Verified by insurer (received 09/04/2023) \n- Adjusted loss estimate: **$48,500** (reduced 3% due to salvageable inventory) \n\n**⚠️ Required Actions** \n1. **Submit water damage assessment report** by 09/15/2023 \n *→ Tip: I can help you connect with certified flood damage assessors who offer same-day reports.* \n\n2. **Schedule structural inspection** by 09/20/2023 \n *→ We'll coordinate with a licensed engineer at no cost to you.* \n\n**⏳ Timeline Update** \n- Full settlement expected within **14-21 business days** after completing these steps (vs. standard 30-45 days) \n- Interim cash flow support: Ask about our **emergency advance payment option** (up to 30% of claim value) \n\nWould you like me to: \na) Generate a template request letter for your water damage assessor? \nb) Check availability for tomorrow's structural inspection slots? \n\nYour proactive documentation has already accelerated this process – we're prioritizing small business claims like yours during this storm season."
}
],
"tools": [
{
"type": "function",
"function": {
"name": "insurance.claimProcessing",
"description": "Process a property insurance claim including assessment of damages and estimated repair costs.",
"parameters": {
"type": "dict",
"properties": {
"claimDetails": {
"type": "dict",
"properties": {
"claimID": {
"type": "string",
"description": "Unique identifier for the insurance claim."
},
"dateOfLoss": {
"type": "string",
"format": "date",
"description": "Date when the loss occurred."
},
"typeOfLoss": {
"type": "string",
"enum": [
"fire",
"flood",
"theft",
"other"
],
"description": "Type of loss incurred."
},
"descriptionOfLoss": {
"type": "string",
"description": "Detailed description of the loss."
},
"estimatedValueOfLoss": {
"type": "float",
"description": "Estimated monetary value of the loss."
},
"documents": {
"type": "array",
"items": {
"type": "dict",
"properties": {
"documentType": {
"type": "string",
"enum": [
"photo",
"receipt",
"police_report",
"other"
],
"description": "Type of document provided."
},
"documentURL": {
"type": "string",
"description": "URL to access the document."
}
},
"required": [
"documentType",
"documentURL"
]
},
"description": "List of documents related to the claim."
}
},
"required": [
"claimID",
"dateOfLoss",
"typeOfLoss",
"descriptionOfLoss",
"estimatedValueOfLoss",
"documents"
]
}
},
"required": [
"claimDetails"
]
},
"required": null
},
"output_description": "The output will provide the results of processing a property insurance claim. It will include verification of the claim details, the assessment status, the validated or adjusted estimate for repair costs, and may return references to any follow-up actions or needed additional information.",
"input_description": "A detailed property insurance claim submission containing claim identification, the date and type of loss, loss description, estimated monetary value, and supporting documentation."
}
]
}